Refund & Cancellation Policy

At The Hills Wellness Collective, we honour the time, energy, and presence of both our clients and practitioners. To maintain a harmonious space for all, we kindly ask for a minimum of 24 hours’ notice for any cancellations or rescheduling.

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All sessions must be paid in full at the time of booking.

Cancellations made with more than 24 hours’ notice are eligible for a full refund or a credit toward a future appointment.

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Cancellations made within 24 hours of your appointment are non-refundable, as your practitioner has reserved this time specifically for you.

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We do understand that life can be unpredictable, and emergencies may arise. In these cases, we’re happy to explore a mutual arrangement on a case-by-case basis. Please reach out as soon as possible so we can support you with compassion and clarity.

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Please arrive on time to make the most of your session. Late arrivals may result in a shortened treatment time, as we aim to avoid impacting those scheduled after you.

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Thank you for honouring our shared space and helping us create a respectful, restorative environment for everyone.