Privacy Policy

Data Protection Framework 🌿

Effective Date: 1 August 2025
The Hills Wellness Collective is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect personal information such as:

Your name and contact details
Health information relevant to your booking (e.g. injuries, preferences)
Appointment and payment details
Any information you share via our forms or emails

2. How We Collect It

We collect your information when you:

Book a session
Fill out a form or intake questionnaire
Subscribe to our mailing list
Contact us via our website or social media

3. Why We Collect It

We use your information to:

Schedule and manage appointments
Personalise your treatment experience
Communicate with you about services and updates
Comply with legal and insurance requirements

4. How We Store & Protect It

All personal data is stored securely on password-protected and encrypted systems.
We only retain your information for as long as needed, and securely delete it when no longer required.

5. When We Share It

We will never sell your information.
We may share it only when:

You give written consent
It’s required by law or insurance providers
It’s necessary to prevent harm or risk to your safety

Third-party providers (e.g. booking platforms or email tools) may store your data. We choose reputable services aligned with Australian privacy standards.

6. Your Rights

You can request to access, correct, or delete your personal information at any time.
To make a request, email us at:
📩 thehillswellnesscollective@gmail.com

7. Cookies & Website Use

Our site may use cookies to improve your experience and track general, non-identifiable usage patterns.
You can disable cookies in your browser if you prefer.

8. Updates to This Policy

This policy may be updated to reflect changes in our services or the law.
The latest version will always be available on this page.

9. Concerns or Questions

We’re here to help. If you have any concerns about your privacy, contact us directly.
If unresolved, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.